Question 1

What counts as a Credential?

Accepted Answer

Any license, certification, or card a Staff Member holds that has an expiry date. Common examples: state guard cards and security licenses, firearm permits, OSHA 10 and OSHA 30 cards, forklift and equipment operator certifications, HAZWOPER training, and CPR and first aid cards. If it has a date you need to watch, CertsDue can track it.

Question 2

How does the AI read a card, and what if it gets the date wrong?

Accepted Answer

You or your Staff Member upload a photo or PDF of the card. AI reads the Credential type and expiry date and fills them in. Nothing is saved until you, the Manager, confirm the date, and you can correct it first. If a photo is blurry or a card has no printed date, you can type the date in yourself.

Question 3

Do my Staff Members need an account or an app?

Accepted Answer

No. Each Staff Member gets a personal upload link. They open it in their phone’s browser, take a photo of their card, and send it. No account, no password, and no app to install. You share the link however you already reach them.

Question 4

How do you keep our data secure?

Accepted Answer

Your data is encrypted in transit and at rest, and each company’s data is visible only to its own Managers. We don’t collect Social Security numbers. Credential images are used only to provide the service: reading dates, showing them to you, and building your reports. We never sell your data. Details are in our privacy policy.

Question 5

What happens on launch day?

Accepted Answer

On Monday, October 19, 2026, we’ll email you at the address you paid with, with a link to set up your account. Your 3 prepaid months start that day. Import your roster, upload cards, and you’re tracking.

Question 6

How do refunds work?

Accepted Answer

You can get a full refund, for any reason, until 30 days after launch (through November 18, 2026). Email hello@certsdue.com from the address you paid with. And if we haven’t launched by October 19, 2026, every Founding Member will be offered a full refund. See the refund policy.

Question 7

Can I cancel?

Accepted Answer

Yes. When your 3 prepaid months end, you can continue month to month at your Founding Member price, and cancel anytime. There are no contracts and no cancellation fees.

Question 8

Is there a free trial?

Accepted Answer

After launch, new customers get a 7-day trial at regular prices. Founding Members don’t need one: you can get a full refund for any reason until 30 days after launch.

Question 9

Does CertsDue make us compliant?

Accepted Answer

No software can promise that, and we won’t. CertsDue shows you every expiry date, reminds you before Credentials lapse, and gives you a report you can hand over. Which Credentials your team needs, and how often they renew, depends on your state, your clients, and your industry, so check with the agency or organization that issues them.

Question 10

Which industries is CertsDue for?

Accepted Answer

We built CertsDue for small security companies, construction crews, and industrial teams, but it works for any team whose people hold Credentials that expire. Plans cover teams of up to 25, 75, 200, or 500 Staff Members, and Scale grows past 500.

Know before any staff license expires.

Watch six weeks go by.

Everything you need on day one.

Snap a photo. CertsDue reads the date.

Staff renew from a link

Reminders before every deadline

Audit report in one click

Any card with an expiry date

Half price for 3 months. 20% off for life.

Full refund, no questions, until November 18, 2026.

Questions

Lock in Founding Member pricing.